1. Introduction
1.1. Purpose
- This Data Usage & Data Safety Policy outlines how MyKwik collects, uses, stores, and protects the data of users and Samurais (drivers). The policy applies to both the website and mobile app.
1.2. Applicability
- This policy is applicable to all users of MyKwik’s services, including passengers and Samurais, and governs the data collected during interactions with the platform.
1.3. Modifications
- MyKwik reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on the website or mobile app, and continued use of the service constitutes acceptance of the updated policy.
2. Data Collection
2.1. Types of Data Collected
2.1.1. Personal Information
- Name, contact details (email, phone number), and profile photo.
- Payment information, including credit card details.
- Government-issued identification (for Samurais).
2.1.2. Location Data
- Real-time GPS data during ride bookings and while using the app.
- Location history for service optimization and safety purposes.
2.1.3. Device Information
- Device identifiers, IP addresses, browser type, operating system, and app version.
- Usage data, such as pages visited, app features used, and interaction times.
2.1.4. Communication Data
- Messages, calls, and feedback exchanged between users and Samurais via the app.
- Customer support interactions, including chat transcripts and call recordings.
2.2. Methods of Data Collection
- Data is collected directly from users when they sign up, during ride bookings, and while using MyKwik’s services.
- Data is also collected automatically through cookies, tracking technologies, and app permissions.
3. Data Usage
3.1. Purpose of Data Usage
3.1.1. Service Delivery
- To facilitate ride bookings, assign Samurais, and provide navigation services.
- To process payments and manage billing.
3.1.2. Personalization
- To offer personalized ride recommendations based on past usage and preferences.
- To tailor promotions and discounts to individual user preferences.
3.1.3. Safety & Security
- To verify the identity of users and Samurais.
- To monitor ride routes for safety and provide real-time assistance in emergencies.
3.1.4. Communication
- To send ride updates, payment receipts, and promotional offers.
- To facilitate communication between passengers and Samurais.
3.1.5. Legal Compliance
- To comply with legal obligations, such as law enforcement requests and regulatory requirements.
- To enforce MyKwik’s terms of service and prevent fraud.
3.2. Data Sharing
- Data may be shared with third-party service providers for payment processing, identity verification, and analytics.
- MyKwik does not sell or share personal data with advertisers or third parties for marketing purposes without explicit consent.
3.3. Data Retention
- Data is retained for as long as necessary to fulfill the purposes outlined in this policy, including legal and regulatory obligations.
- Location and ride data may be anonymized and stored for analytics and service improvement.
4. Data Safety/Security
4.1. Security Measures
- MyKwik employs industry-standard security measures to protect user data, including encryption, secure servers, and firewalls.
- Access to personal data is restricted to authorized personnel only.
4.2. Data Breach Protocol
- In the event of a data breach, MyKwik will promptly notify affected users and relevant authorities in accordance with applicable laws.
- Measures will be taken to mitigate the impact of the breach and prevent future incidents.
4.3. User Responsibilities
- Users are responsible for maintaining the confidentiality of their account credentials.
- Users should report any suspicious activity or unauthorized access to their accounts immediately.
5. User Rights
5.1. Access & Correction
- Users have the right to access and correct their personal data stored by MyKwik.
- Requests for data access or correction can be made through the app or website.
5.2. Data Portability
- Users can request a copy of their data in a commonly used format.
- Data portability requests will be processed within 1-10 business days.
5.3. Deletion & Account Closure
- Users may request the deletion of their data or close their account at any time.
- Upon account closure, MyKwik will delete personal data, except where retention is required by law.
5.4. Opt-Out Options
- Users can opt-out of receiving promotional communications through their account settings.
- Location tracking can be disabled in the app settings, though this may affect service functionality.
6. Data Usage by Samurais
6.1. Samurai-Specific Data
- Samurais’ driving behavior, such as speed, route adherence, and passenger feedback, may be monitored to ensure service quality and safety.
- Identity verification data, including government-issued ID, is collected and stored securely.
6.2. Usage of Samurai Data
- Samurai data is used to match them with ride requests, track earnings, and ensure compliance with MyKwik’s safety standards.
- Data on Samurai performance and behavior may be used to offer training, incentives, or disciplinary actions.
6.3. Sharing of Samurai Data
- Samurai data may be shared with passengers (e.g., name, profile photo, vehicle information) for identification purposes during a ride.
- Data may also be shared with third parties for payment processing and legal compliance.
7. Children’s Privacy
7.1. Age Restrictions
- MyKwik’s services are not intended for children under the age of 18. Children under this age are not permitted to use the platform without parental consent.
7.2. Parental Consent
- Parents or guardians may allow minors to use the platform by creating an account on their behalf and assuming full responsibility for their usage.
7.3. Data Collection from Minors
- MyKwik does not knowingly collect personal data from children without parental consent. If such data is collected inadvertently, it will be deleted upon discovery.
8. International Data Transfers
8.1. Cross-Border Data Transfers
- Data collected by MyKwik may be transferred to and stored in countries other than the country where the data was originally collected, including to countries with different data protection laws.
- MyKwik ensures that any cross-border data transfers comply with applicable legal requirements.
8.2. Data Protection Standards
- Regardless of where data is processed, MyKwik applies consistent data protection standards to ensure the security and privacy of user data.
9. Compliance with Laws
9.1. Legal Obligations
- MyKwik complies with all applicable data protection laws and regulations in the jurisdictions in which it operates.
- MyKwik may be required to disclose user data in response to legal requests or to protect the rights, property, or safety of its users, Samurais, or the public.
9.2. User Notifications
- Users will be notified of any significant changes to this policy or of any legal requests that may affect their data, unless prohibited by law.
10. Contact Information
10.1. Data Protection Officer
- MyKwik’s Data Protection Officer (DPO) can be contacted for any inquiries or concerns regarding this policy or the handling of personal data.
- Contact details for the DPO are available on the MyKwik app and website.
10.2. User Support
- Users can reach out to MyKwik’s customer support for any data-related issues or questions. Support is usually available 24/7 or during specified hours