FAQs for Samurais (Drivers/Captains), Service Partners, Solution Providers
1. How do I become a MyKwiK service provider?
a. Register through our partner portal and complete the onboarding process.
2. What documents are required for registration?
a. Valid ID, license, and any relevant registration and certifications.
3. How do I receive payments for services?
a. Payments are processed through the app’s secure payment gateway.
4. Can I set my availability hours?
a. Yes, you can set and manage your availability within the app.
5. What training is provided to new partners?
a. Comprehensive training sessions and orientation are available for all partners.
6. How does MyKwiK ensure service quality?
a. Regular feedback and quality checks are in place.
7. What support is available for partners?
a. Dedicated partner support is available via the partner portal.
8. How can I track my earnings?
a. Earnings can be tracked in real-time through the app.
9. Are there incentives for high-performing partners?
a. Yes, we offer performance-based incentives and rewards.
10. How are service requests assigned?
a. Requests are assigned based on proximity, availability, and skillset.
11. Can I update my service offerings?
a. Yes, you can update and manage your services through the app.
12. What is the cancellation policy for providers?
a. Providers can cancel services under certain conditions as per the policy.
13. How do I handle customer disputes?
a. Report disputes through the partner support channel for resolution.
14. What are the safety measures for service providers?
a. Safety guidelines and protocols are provided during onboarding.
15. How can I access promotional materials?
a. Promotional materials are available through the partner portal.
16. Is there a partner community for networking?
a. Yes, connect with other partners through our community forums.
17. How does MyKwiK handle taxes for partners?
a. Tax handling information is provided during the onboarding.
18. Can I pause my services temporarily?
a. Yes, you can pause services through the availability settings.
19. What eco-friendly options can I offer?
a. We encourage offering eco-friendly services and provide support for this.
20. How does MyKwiK support small businesses?
a. By providing a platform to reach a wider audience and offering business tools.
21. What marketing support is available?
a. We offer marketing support and campaigns for visibility.
22. How can I improve my service ratings?
a. Follow best practices, attend training, and seek feedback.
23. What is the process for handling emergencies?
a. Follow the emergency protocols provided during onboarding.
24. Can I access customer feedback?
a. Yes, feedback is available to help improve services.
25. How do I report technical issues with the app?
a. Report issues through the technical support channel in the app.
26. What is the commission structure for partners?
a. Detailed commission structures are available in the partner agreement.
27. How can I expand my services on MyKwiK?
a. Explore additional service offerings through the partner portal.
28. Are there opportunities for collaboration with other partners?
a. Collaborative opportunities are available through our partner network.
29. How can I access the latest updates and features?
a. Stay informed through regular updates in the partner portal.
30. What are the benefits of being a MyKwiK partner?
a. Access to a large customer base, advanced tools, and community support.